![]() ![]() After arguing for some time it suddenly changed, and she told me that she could refund me 4 months of so called maintenance fees. Know when I regained access to my email and saw what's going on I called them and explained them what happened and asked them for a refund but they refused, saying they were not able to do that even if they wanted to. Let's don't forget they have all my information including my bank info birthday social home phone cell phone and business phone there wasn't a single communication for the entire time. With any other company if they are trying to communicate with a costumer for 2 years and there's no response they will communicate with the costumer via phone or mail. They clearly had no intention to resolve this as I was never notified by mail or phone. There's no justification for this charging maintenance fees when they knew the costumer doesn't need the account. ![]() Finally when I regained access to my email I was horrified to learn that they literally stole my money every month. I didn't not have access to my email the entire time as this is my business email and this business is closed for more then 2 years. the bottom line is that my account wasn't used for more than 2 years and they clearly knew that I wanted my account closed. I did contact them on the specified date and asked them to suspend my account I also spoke to them on the phone which they officially recorded but for some reason they have no records of it. He has until then to transfer and avoid another fee that we will not refund because he is refusing to transfer his funds.īelow is the link to our service agreement. He had already informed me he was completely aware of them and all he agreed to when signing up.Īs a curtesy to him I have refunded the 4 fees I agreed to refund. I included that link to our terms and conditions for him as well. I also have emailed him log in steps, so he can log in and transfer his funds should he change his mind. He is also aware he will continue to receive a fee every 30 days until there is a zero balance in his account. He is refusing to transfer his current balance and is aware that if he fails to renew his account or transfer out funds by 5/4/22 another fee will be taken out. I offered to help him log in and transfer funds to avoid any more fees to be taken out to keep his account open. He said he will accept nothing less than us refunding 16 of the fees we have refunded him. I explained to him I was offering to refund some of the fees as a curtesy to him but we did notify him each month that the see would be taken out of his account. I offered to refund the last 4 maintenance fees to him as a curtesy, and he declined my offer and told me not to issue the refund. He also agreed that when signup he did agree to the terms and conditions. ***** said he understand that it's in our policy to charge the fees when funds are left in an account and it expired. ![]() I called ***** today and spoke to him about his complaint. ProPay emails the email address on file each month before a fee is taken notifying our customers of the fee and how to avoid them.It is also outlined in our terms and conditions that he agreed to. If you select a month-to-month Term and cancel your ProPay Account, you will not be refunded any monthly Account Fee already paid. If you have not cancelled your ProPay Account and if the annual Account Fee is not paid by midnight on the anniversary date, the annual Account Fee will be assessed on a monthly basis (the annual Account Fee payable monthly shall be calculated by multiplying the previous annual fee by four and then dividing by 12) until you take action to renew, upgrade, or cancel your ProPay Account. We replied to him letting him know that the funds were never transferred out of his account like he was directed to do and the fees were taken out of his account per our terms and condition. ![]() The next time he contacted us was on through email requesting a refund for the maintenance fees. We replied to him letting him know that he will need to transfer his funds and close the account, we do not suspend accounts. ***** contacted us on through email requesting to suspend his account. ![]()
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